TERMS AND CONDITIONS
By using our website and purchasing from Tactical Edge and Armor, you agree to the following terms and conditions
By entering or purchasing from Tactical Edge & Armor, LLC, you agree to be bound by these terms and conditions (“Terms & Conditions”); furthermore, you represent, warrant, and confirm the following:
- You are at least 18 years of age and the age of majority in your state, province, or territory of residence at the time of purchase;
- You are not a felon;
- You are not legally barred from purchasing, possessing, or using the item(s) purchased;
- You are legally allowed to possess and use the item(s) in your state;
- Your purchase does not violate any local, state, or federal laws;
- You are not purchasing the item(s) for criminal or amoral purposes;
- You will only use the item(s) purchased for lawful purposes;
- You are purchasing the item(s) on your own behalf and not on behalf someone else in order to avoid complying with these Terms and Conditions;
- You assume all risk of use (or misuse) of the item(s) purchased;
- You understand that body armor is not bullet proof
- IT IS ONLY BULLET RESISTANT, and if a bullet strikes you there is always a risk you will be injured or killed; and
- You agree, for yourself and your heirs, assigns, and agents, to fully and completely release, never bring any action in any court of law against, and to indemnify, defend, and hold harmless Tactical Edge & Armor, LLC for any and all liability stemming from your purchase, possession, or use of the item(s).
- Illegally purchasing, possessing, or using body armor or other items sold by Tactical Edge & Armor, LLC may result in severe legal consequences for you, up to and including incarceration. Tactical Edge & Armor, LLC will fully cooperate with all criminal investigations. Non-law enforcement residents of Connecticut are prohibited from purchasing body armor.
Tactical Edge & Armor, LLC assumes NO LIABILITY for your use or misuse of any item(s) sold or donated, including without limitation any incidental or consequential liability. ALL WARRANTIES, INCLUDING THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, ARE HEREBY EXCLUDED. NO ORAL AGREEMENT OR WARRANTY OF ANY KIND SHALL BE BINDING UNLESS IN WRITING AND SIGNED BY Tactical Edge & Armor, LLC Statements, images, or descriptions are informational only, and not made or given as a warranty in any way. Tactical Edge & Armor, LLC specifically disavows any other representation, warranty, or liability related to the condition or use of the items sold. Tactical Edge & Armor, LLC does not cover any consequential damages, and its liability is limited to repairing or replacing defective items. Every item is sold “AS IS” and “WITH ALL FAULTS”. The entire risk as to the quality and performance of the product is with the buyer.
TABLE OF CONTENTS
Order Processing, Packaging & Product Lead Times
Business Days & Order Processing
Shipping & Delivery Times
Shipping Confirmation & Tracking Information
Multiple Items, Backorders & Extended Lead Times
Shipping Addresses & Delivery Issues
Returns & Exchanges
Return Authorization & Return Shipping
Refund Processing
Order Changes & Cancellations
Shipping Restrictions & Product Eligibility
Lifetime Armor Replacement Guarantee
Questions or Assistance
Shipping, Order Processing & Return Policy
Tactical Edge & Armor, LLC
At Tactical Edge & Armor, we are committed to providing our customers with quality protective equipment, dependable service, and timely order fulfillment. We understand the importance of receiving your equipment as quickly as possible, and our team works diligently to process, inspect, package, and ship orders accurately and efficiently.
Please review the following policies before placing your order.
1. Order Processing, Packaging & Product Lead Times
Most in-stock orders are processed and prepared for shipment within approximately 1–2 business days.
Estimated product lead times are displayed on each product’s detail page and represent the anticipated time required for our team to retrieve the ordered merchandise from inventory, inspect the items, prepare and package the order, and transfer the shipment to the designated shipping carrier.
Product lead times are processing estimates and do not represent guaranteed shipment dates or delivery times.
Although we make every effort to process and ship orders within the advertised lead time, actual processing times may vary depending on:
Current order volume and seasonal demand
Product availability and inventory levels
Order size, complexity, or special configurations
Manufacturer or supplier availability
Holidays and unforeseen operational circumstances
During promotional events, holidays, or periods of unusually high order volume, additional processing time may be necessary.
Products requiring special configurations, assembly, or extended fulfillment periods may have longer processing times, as indicated on their respective product detail pages.
We strive to meet or exceed our published processing estimates whenever possible. However, advertised lead times are estimates and should not be interpreted as guaranteed shipping commitments.
2. Business Days & Order Processing
Business days are Monday through Friday, excluding recognized holidays.
Orders placed on weekends or holidays generally begin processing on the next business day.
Order processing begins once payment has been successfully received and any required order verification has been completed.
Orders requiring additional payment verification, customer confirmation, or other necessary information may experience processing delays.
3. Shipping & Delivery Times
Once an order has been processed, packaged, and transferred to the shipping carrier, delivery time depends on the selected shipping service, destination, carrier operations, and other transportation-related factors.
Shipping transit time is separate from our advertised product processing and packaging lead time.
For example, a product displaying a 1–2 business-day lead time means that we generally expect to retrieve, inspect, package, and hand off the order to the shipping carrier within that period. It does not mean the customer will receive the order within 1–2 business days.
Carrier delivery estimates begin after the shipping carrier has accepted the shipment.
Delivery times may be affected by:
Weather conditions and natural disasters
Carrier service interruptions or transportation delays
Peak holiday shipping periods
Incorrect or incomplete shipping information
Circumstances outside our reasonable control
Tactical Edge & Armor cannot guarantee carrier delivery dates and is not responsible for delays caused solely by shipping carriers or events beyond our reasonable control, except as otherwise required by applicable law.
Customers requiring delivery by a specific date are encouraged to contact us before placing their order.
4. Shipping Confirmation & Tracking Information
Once an order has been prepared for shipment and a shipping label has been generated, customers may receive a shipping confirmation email containing tracking information.
Please note that receiving a tracking number does not necessarily mean the shipping carrier has physically received the package.
Tracking information may initially display statuses such as “Label Created,” “Shipping Label Generated,” or “Awaiting Carrier Pickup.”
Tracking updates generally become available after the carrier receives and scans the shipment. Additional time may be required before tracking information reflects movement through the carrier’s network.
5. Multiple Items, Backorders & Extended Lead Times
Orders containing multiple products may require additional processing time when items have different lead times or availability.
Unless otherwise arranged, orders may be held until all items are available for shipment.
If a product becomes temporarily unavailable or requires additional fulfillment time, Tactical Edge & Armor will make reasonable efforts to notify the customer of significant delays and available options.
Partial shipments may be arranged at our discretion or upon customer request. Additional shipping charges may apply to customer-requested split shipments.
Customers needing an order by a specific date should contact us before purchasing to confirm product availability and estimated fulfillment times.
6. Shipping Addresses & Delivery Issues
Customers are responsible for providing complete and accurate shipping information at checkout.
Incorrect or incomplete shipping addresses may result in shipping delays, additional charges, or returned shipments.
If a package is returned because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply before the order can be reshipped.
Customers should promptly contact Tactical Edge & Armor if they experience a delivery issue so we can assist with the appropriate carrier investigation or claim process.
If an order arrives with visible shipping damage, customers should retain the original packaging and contact us as soon as possible.
7. Returns & Exchanges
Ballistic Body Armor — All Sales Final
DUE TO THE LIFE-SAVING NATURE OF BODY ARMOR, ALL BALLISTIC ARMOR SALES ARE FINAL.
To protect product integrity and customer safety, Tactical Edge & Armor does not accept returns or exchanges of ballistic armor products due to buyer’s remorse, incorrect sizing selected by the customer, or other buyer-preference reasons.
This policy applies to all ballistic protection products, including:
Steel armor plates
Ceramic armor plates
Polyethylene (UHMWPE) armor plates
Soft body armor and ballistic panels
Ballistic helmets
Other ballistic-rated protective equipment
Ballistic protection products are not eligible for standard returns or exchanges once purchased, except in cases involving defective, damaged, or incorrectly shipped merchandise or where required by applicable law.
Non-Ballistic Products — 7-Day Return Policy
Tactical Edge & Armor accepts returns of eligible non-ballistic products within 7 calendar days of confirmed delivery, subject to the following conditions:
Products must be unused, unworn, and in their original condition.
All original packaging, tags, accessories, manuals, and included components must be returned.
Customers must contact Tactical Edge & Armor within 7 calendar days of delivery to request return authorization.
Customers are responsible for all return shipping costs.
Original shipping charges are nonrefundable.
Once returned merchandise has been received, inspected, and approved, a refund of 100% of the original product purchase price, excluding shipping charges, will be issued to the original payment method.
No restocking fees will be charged for approved returns meeting these requirements.
Eligible non-ballistic merchandise may include plate carriers, tactical pouches, equipment bags, and other non-ballistic accessories, provided the products meet the return conditions above.
Returned products must be in resalable condition.
Products returned in used, damaged, incomplete, altered, or otherwise unsellable condition may be refused.
Return requests submitted more than 7 calendar days after confirmed delivery will not be accepted, except where required by applicable law.
Refunds will be processed after the returned merchandise has been received and approved. The time required for the refund to appear on the customer’s account may vary depending on the payment processor or financial institution.
Defective, Damaged or Incorrect Items
Tactical Edge & Armor stands behind the products we sell and strives to ensure every order is fulfilled accurately.
If you receive an item that is defective, damaged upon delivery, or different from what you ordered, please contact us at sales@tacticaledgeandarmor.com within 7 calendar days of delivery.
Please include:
Your order number
A description of the issue
Photographs of the affected product, if applicable
Photographs of the original packaging if the item arrived damaged
Once the issue has been reviewed and verified, an exchange, replacement, refund, or other appropriate remedy will be provided in accordance with applicable law and manufacturer warranty provisions.
For verified fulfillment errors or qualifying defective products, Tactical Edge & Armor will cover reasonable return shipping costs when a return is required.
The 7-day reporting period does not limit applicable manufacturer warranties or consumer rights provided by law.
8. Return Authorization & Return Shipping
All returns require prior authorization from Tactical Edge & Armor.
To request a return, contact sales@tacticaledgeandarmor.com within the applicable return period and include your order number and reason for return.
Once your request has been reviewed and approved, return instructions will be provided.
Do not ship merchandise back without receiving return authorization.
Unauthorized returns may be refused or returned to the sender at the customer’s expense.
For standard non-ballistic returns, customers are responsible for arranging and paying for return shipping.
We strongly recommend using a trackable shipping service and purchasing shipping insurance when appropriate.
Customers are responsible for securely packaging returned merchandise to prevent damage during transit. For customer-arranged returns, responsibility for loss or damage in transit remains with the customer until the return is delivered to Tactical Edge & Armor, subject to applicable law.
9. Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
For eligible non-ballistic product returns, customers will receive a refund equal to 100% of the original product purchase price, excluding original shipping charges.
Return shipping expenses are the customer’s responsibility unless the return involves a verified fulfillment error, qualifying defective product, or another circumstance requiring Tactical Edge & Armor to cover those costs.
No restocking fee will be assessed on approved standard returns.
Refunds are initiated after returned merchandise has been received, inspected, and approved.
Please allow additional time for your financial institution or payment provider to post the refund to your account.
Nothing in this policy limits any refund rights required by applicable law.
10. Order Changes & Cancellations
If you need to request a change or cancellation, please contact Tactical Edge & Armor as soon as possible after placing your order.
We will make reasonable efforts to accommodate requests received before an order enters final processing or shipment.
Once an order has been packaged, shipped, or otherwise committed to fulfillment, changes or cancellations may no longer be possible.
Orders involving specially configured products or nonreturnable merchandise may be subject to additional restrictions disclosed at the time of purchase.
Any cancellation or refund rights required by applicable law remain unaffected.
11. Shipping Restrictions & Product Eligibility
Certain ballistic protection products may be subject to federal, state, or local purchasing, possession, or shipping restrictions.
Customers are responsible for ensuring they are legally permitted to purchase, possess, and receive the products ordered.
Ballistic body armor is not available for civilian purchase in Connecticut or New York. Restrictions and exemptions may vary under applicable law.
For orders shipping to Puerto Rico, customers must contact Tactical Edge & Armor directly to place their order.
Tactical Edge & Armor reserves the right to decline or cancel orders that cannot legally be fulfilled, with refunds handled in accordance with applicable law.
12. Lifetime Armor Replacement Guarantee
All qualifying armor purchased from Tactical Edge & Armor is covered by our Lifetime Armor Replacement Guarantee, subject to the terms, conditions, and eligibility requirements of that program.
This guarantee is separate from our standard return and exchange policy and does not make ballistic armor eligible for buyer’s-remorse returns.
For additional information regarding coverage, eligibility, and replacement procedures, please contact Tactical Edge & Armor.
13. Questions or Assistance
At Tactical Edge & Armor, customer satisfaction, product integrity, and dependable order fulfillment are important to us.
Our team makes every effort to process and ship orders promptly while maintaining careful inspection, handling, and packaging standards.
If you have questions regarding product availability, processing lead times, shipping status, returns, or an existing order, please contact us.
Tactical Edge & Armor, LLC
Email: sales@tacticaledgeandarmor.com
Website: www.tacticaledgeandarmor.com
Policy Notice: All published product processing, packaging, and shipping lead times are estimates and may vary based on order volume, inventory availability, carrier operations, and other factors. Where applicable law requires shipment by a specified date, delay notices, customer consent, cancellation, or refunds, those requirements will govern. Tactical Edge & Armor reserves the right to update this policy for future orders. Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.